Thank you for choosing Water Cannon! We aim to make your purchasing process as quick
and easy as possible. Please read our policies regarding returns and returnable
items below to answer any questions you may have.
You may return any "unopened" parts or accessories purchased from Water Cannon within
30 days of delivery for a full refund. You will be responsible for the "to" and
"from" shipping charges.
If you suspect (but are not sure) your product was damaged in shipping, go ahead
and inspect the inside contents. In many cases, the box may be slightly damaged
but the product is fine. If your package arrives damaged, please (a) REFUSE DELIVERY
and (b) call us at 1-800-699-2551 so we can arrange an exchange for you. NOTE: You
must notify us of any shortages, problems, or damage within 24 hours after receiving
the merchandise so we can process the appropriate claims with the shipper. If you
do NOT notify us within 24 hours, you have accepted the merchandise in its current
We encourage you to test your products within 15 days of receipt so we can quickly
remedy any mechanical problems or technical issues. We offer free technical support
on all of our products, so do not hesitate to call us with questions or concerns.
Custom orders, assembled products, drop-shipped items and non-stock items are NOT
There is a minimum 15% restocking charge for all engines returned. Engines must be returned
by pre-paid freight within 15 days with a return authorization number. Only engines
that have not been filled with oil or gasoline are eligible for return. There are
no returns on any generator, pressure washer, lawn mower, or any other parts or
Most new items carry a manufacturer's warranty and can be repaired by any authorized
dealer. A manufacturer's warranty is not a money-back guarantee. Standard warranty
coverage is to repair or replace, free of charge, any parts that are defective in
material or workmanship. We recommend you contact your local authorized dealer for
warranty service, as no transportation charges are included in the coverage. Warranty
registration is not necessary to obtain warranty coverage. The sales receipt indicates
the purchase date which starts the warranty period. Shipping costs are not covered
by any warranty.